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20 March 2012 – Day 1
19.00 - 21.00
Cocktail Reception
21 March 2012 – Day 2
08.00 - 09.30
Registration
09.30 - 09.40
Welcome Address:
Ralph Kaiser, President & CEO, UATP
09.40 - 10.30
Keynote Address
Patrick Diemer, Managing Director, Chairman of the Executive Board, AirPlus International
Hear the latest trends in surcharging and the future of what the airlines and industry may expect.
10.30 - 11.30
Payment
Topics to be discussed include:
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Airline surcharging – Europe is leading the industry in surcharging – working or not?
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Merchant empowerment – what has happened in the last several years when the industry has taken charge of its payment strategies?
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AFPs – relevance in the market? Who are the winners? What does the future hold for AFPs in the travel industry?
Moderator: Pascal Burg, Director, Edgar, Dunn & Co.
Speakers:
Francois Oberholzer, VP Financial Planning & Analysis, Etihad Airways
Chris Priebe, Director Accounting Operations, Southwest Airlines
Mike Carlo, Business Development, GlobalCollect
Beatrice Bouju, RBS Global Banking & Markets
Nicolas Vedrenne, Managing Director, Merchant Risk Council, European Operations
11.30 - 11.50
Break
11.50 - 12.50
Focus on EMEA
Airline panel focusing on the unique situation of EMEA and what i shappening in the arena.
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What will be the outcome of the severe pressure Middle Eastern carriers are placing on the European flag carriers?
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With the flagship carriers constantly fighting the prevalence of LCCs throughout EMEA, how do strategies differ amongst the carriers for market share and ultimate success?
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What are the significant differences that must be addressed in EMEA versus the rest of the world?
13.00 - 14.00
Lunch
14.00 - 15.00
Revenue - how to increase revenue. Learn the strategies that industry experts have used to grow and maintain revenue while not losing the customer.
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Which unbundling strategies have succeeded?
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Long-term revenue strategy – can there be one?
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Alliances – do they help? What role do the joint ventures play? Do all Alliance members benefit?
Speakers:
Montie Brewer, Former CEO, Air Canada
Jim Davidson, CEO, Farelogix
Datalex, speaker TBD
15.00 - 15.15
Break
15.15 - 16.00
Keynote
Industry Analyst - learn from this leading analyst what to expect in the future for the travel industry. Is another economic downturn going to affect the battle back to profitability in the industry?
16.00 - 16.30
Focus on UATP
UATP will update on the latest news from UATP and its products.
- Corporate card
- DataStream
- DataMine
- DataView
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22 March 2012 – Day 3
08.00 - 09.30
Registration
09.30 - 09.40
Opening Statements:
Ralph Kaiser, President & CEO, UATP
09.40 - 10.00
Keynote Address
Holger Taubman, VP Distribution, Amadeus
10.00 – 11.00
Distribution Channels
Explore the facets within distribution that are affecting airlines today and for the future.
- GDSs – what is the future?
- Direct connections? How are recent strategies affecting overall distribution patterns?
- What are the main factors contributing to airline distribution?
- Online travelers – how are they impacting purchasing behavior? How is the region reacting or is it?
Speakers:
Agostino Marcon, Director Industry Financial Services, IATA
Chris Phillips, Managing Director Distribution Strategy, Delta Air Lines
Moshe Rafiah, CEO, Travelfusion
Thomas Helldorf, Senior Product Manager, SITA
Robert Sikam, Director Airline IT Solutions EMEA, Travelport
11.00 - 11.20
Break
11.20 - 12.20
Agency
Panelists will discuss the opportunities and challenges associated with the interaction of agencies in the distribution channel and how airlines are ever-increasingly adopting the concept of “go direct” versus full content GDS contracts.
- Is go direct changing the role of agencies?
- How is the region reacting or is it?
- How will new initiatives affect the future of distribution?
Moderated by: Michael Smith, Managing Partner, Airline Information
Speakers:
Mike Premo, President and CEO, ARC
Jörg Troester, Senior Vice President Corporate Strategy, Hahn Air
David LeCompte, CEO, Short's Travel Management
Javier Alonso Gallego, Director of Distribution, IATA
Michel Durrieu, Director Marketing & Communications Spain & LATAM, CWT
12.20 - 13.20
Corporate Travel Trends
Topics to be discussed include:
- What are the major factors facing corporate travel today?
- Will current global economic factors cause another significant dip in corporate travel?
- What tools are currently being used to manage corporate travel?
Speakers:
Leslie Cherfils, Director Sales & Marketing, IHG
13.20 - 13.30
Closing Statements
13.30 - 14.30
Lunch
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