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Day 1: Weds, 30 March
19.00 – 21.00 Welcome Reception
Sponsored by APG Global Associates
Day 2: Thursday, 31 March
08.30 – 09.15 Registration
09.15 – 09.30 Opening
Ralph Kaiser, President and CEO, UATP
9.30 - 10.10 : 1st session
Keynote Address
James Davidson, President and CEO, Farelogix, will open Airline Distribution 2011 with an overview of the industry and where the industry is headed.
10.10 - 10.40 Break
Sponsored by SITA
10.40 – 12.15 2nd session
The High Touch World of Agencies:
Panellists will discuss the opportunities and challenges associated with the interaction of agencies in the distribution channel and how airlines are ever-increasingly adopting the concept of “go direct” versus full content GDS contracts.
- Is go direct changing the role of agencies?
- How is the Asia/Pacific region reacting or is it?
- How will new initiatives affect the future of distribution?
Moderated by: Michael Smith, Managing Partner, Airline Information Europe
Speakers:
Mr. Yigang Zhang, VP APAC, Travelfusion Limited
Chris Phillips, Director - Business Development and Strategic Planning, Delta Air Lines
Mr. Sun Ji, President, China Air Service Co., Ltd.
Georgie Farmer, Asia Travel Manager and ACTE Asia Chair, Microsoft Global Procurement Group
Jorg Troester, SVP Corporate Strategy, Hahn Air
12.30 - 13.30 LUNCH
13.30 - 14.45 3rdsession
Product & Strategy – what does it mean to unbundle and what are the issues?
Learn how companies are handling the growing area of ancillary revenue in the industry and how it’s affecting the bottom line.
- Unbundling is here to stay but what challenges remain?
- How are distribution strategies being affected?
- What lies on the horizon for success?
Moderated by: Michael Cunningham, Director of Passenger Solutions Pre-Sales, SITA
Speakers:
Daniel Ho, SVP Finance, Qatar Airways
Steve Smith, Vice President Passenger Sales, Japan Airlines
John Chapman, VP Airline Group, Amadeus Asia
Nicola Simionato, Sr Manager Distribution & Sales Support, Gulf Air
Anthony Hynes, Managing Director & CEO, eNett International
14.45 - 15.15 Break
Sponsored by Hahn Air
15.15 - 17.00: 4th session
Technology
At the core of successful distribution channels is technology. Learn specific tools that are available to maximize efficiencies in distribution strategies and hear case studies on attracting customers and building future endeavours.
Case Study: SITA Mobile Applications
Moderated by Philip Ziegler, Director, UATP
Speakers:
Cory Glass, Director of Sales, ezRez Software, Inc.
Li Chao, Deputy General Manager of GDS Business, Travelsky Technology Limited
Bao Haiwei, VP, 99Bill
Michael Cunningham, Director of Passenger Solutions Pre-Sales, SITA
Thomas Helldorf, Senior Project Manager, SITA
Dr. Amin Khan, Executive Vice President, Malaysia Airlines
Gala Dinner
Sponsored by ReD
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Day 3: Friday, 1 April
8.30 – 9.15 Registration
9.15 – 9.45 Keynote Address
Carl Clump, CEO, ReD
9.45 - 11.00: 1st session
Focus on Asia/Pacific
Distribution in the Asia/Pacific realm face unique challenges. Panelists will discuss the challenges of managing an effective distribution strategy in such a fragmented and complex environment.
- Do differences remain? Are low cost models changing the landscape?
- Is Asia/Pacific becoming more aligned with distribution strategies that the rest of the world encounters?
- The Alliances are growing in the region – does this change the outlook?
Moderated By: Tom Ballantyne, Chief Correspondent, Orient Aviation
Speakers:
Dr. Amin Khan, Executive Vice President, Malaysia Airways
Sandeep Bahl, Director - China & Hong Kong, Delta Air Lines
Walter Dias, Managing Director of Greater China and Korea, Continental Airlines
Mr. Song Jianmin, GM, BCD China, BCD Travel
Denis Navaratnam, Manager Reconciliations, Qantas Airways Ltd.
11.00 - 11.30 Break
Sponsored by Edgar Dunn & Company
11.30 - 13.00: 2nd session
Managing the Evolving World of Payments
Payments continue to evolve with the growth of non-traditional forms of payments, regulatory issues and ancillary revenue. Panelists will discuss how creating effective payment strategies can help drive distribution and create maximum revenue.
- Credit card costs continue to rise, how do you balance the increased costs?
- How do emerging markets differ?
- Will credit cards become obsolete?
- Fraud continues to rise, how is it effectively managed?
Case Study: Alternative Form of Payment
Moderated by: David Holmes, VP Global Sales, UATP
Speakers:
Peter Osterhage, Shared Service International UATP Processes and Settlements, Lufthansa German Airlines
Michael Walters, Director, Edgar, Dunn & Company
Christian Gall, Executive Director Global Markets, AirPlus
Christophe Kato, Assistant Director Industry Card Services, IATA
Nathan Wood, Airline Fraud Management Practice Consultant, CyberSource Corporation
Philip McGriskin, CEO, Envoy Services
13.00 - 14.00: 3rd session
Building and Increasing Revenue
Effective strategies need to be consistently evaluated and evolve to the new market. Learn from industry experts how strategies are being built to maximize revenue and capitalize on new tools available in the market.
- How is revenue being made now?
- New media and new channels – what are the implications?
- Has social media changed the distribution channel?
Moderated by: Michael Smith, Managing Partner, Airline Information Europe
Speakers:
Dr. Michael Whitesage, President, Prism Group, Inc.
Jeremy Drzal, Founder and CEO, PaymentsMarket
Sergio Mello, CEO, Satisfly Ltd.
14.00 - 14.10: 4th session
Summary/wrap up
14.10 LUNCH
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